FAQs

Our tour prices are designed to be as transparent as possible. In most cases, the listed price covers accommodation, transportation, guide services, and activities included in the itinerary.

However, some additional costs may apply depending on your preferences and travel plans. These can include:

• Visa fees
• Travel insurance
• International flights
• Personal expenses such as shopping, laundry, and tips
• Optional activities not included in the itinerary
• Alcoholic and soft drinks unless stated otherwise

We always provide a detailed breakdown of what is included and excluded before booking, so you can plan your trip with confidence and avoid unexpected costs.

A printed receipt is not mandatory, but we recommend keeping a copy of your booking confirmation or payment receipt, either printed or on your phone, for convenience.

Your tour guide and our team will already have your booking details, so a digital copy is usually enough. However, having your confirmation ready can help make the check-in and tour coordination process smoother and faster.

The cost of a private tour depends on several factors, including the destination, number of travelers, duration of the trip, accommodation preference, and activities included in the itinerary.

Private tours are customized to give you a more flexible and personalized travel experience, which means prices can vary based on your specific needs and budget.

Feel free to contact us with your preferred travel dates, destination, and number of travelers, and we will gladly prepare a tailored quotation that best suits your expectations.

We recommend wearing comfortable, weather-appropriate clothing and footwear suitable for outdoor activities and travel. Lightweight clothes are ideal for warm days, while a light jacket or sweater can be useful during cool mornings and evenings.

For safaris, nature walks, or gorilla trekking, neutral-colored clothing, long trousers, hiking shoes, and a rain jacket are highly recommended. Don’t forget essentials like a hat, sunglasses, sunscreen, and insect repellent for extra comfort during your trip.

Our team will also advise you on specific clothing recommendations depending on the destination and activities included in your tour.

We recommend bringing all essential travel documents, including your passport, visa (if required), travel insurance information, and booking confirmation.

You should also pack comfortable clothing, suitable footwear, personal toiletries, any necessary medication, and weather-appropriate items such as a hat, sunscreen, insect repellent, and a light rain jacket.

For safaris and wildlife tours, a camera, binoculars, and a small daypack can make your experience even more enjoyable. If you are joining activities like gorilla trekking or hiking, sturdy walking shoes and comfortable outdoor wear are highly recommended.

Our team will provide additional packing recommendations based on your specific tour and destination.

Our refund policy depends on the type of tour booked, the cancellation notice period, and any third-party reservations such as permits, hotels, or flights.

In general, cancellations made well in advance may qualify for a partial or full refund, while last-minute cancellations may be subject to cancellation fees. Certain items such as gorilla permits, airline tickets, or special reservations may be non-refundable according to supplier policies.

If you need to cancel or make changes to your booking, we encourage you to contact us as soon as possible so we can advise you on the available options.

We always aim to be fair, transparent, and flexible whenever possible to ensure the best experience for our travelers.

Because tours and travel services involve advance reservations, permits, accommodation bookings, and transportation arrangements, we do not offer a standard 30-day money-back guarantee like retail products.

However, customer satisfaction is very important to us. If you experience any issues with your booking or tour experience, our team will work closely with you to find a fair and reasonable solution whenever possible.

Refund eligibility depends on the timing of the cancellation and the policies of the hotels, airlines, parks, and other service providers involved in your trip. We encourage travelers to review the cancellation and refund terms provided at the time of booking.

Yes, we highly recommend making a reservation in advance to secure your preferred travel dates, accommodation, transportation, and activities.

Some tours and experiences, especially gorilla trekking permits, safari lodges, and peak-season trips, have limited availability and can sell out quickly. Early booking helps us organize everything smoothly and ensures you enjoy the best possible experience.

For last-minute bookings, we will always do our best to accommodate you based on availability.